Frequently Asked Questions

Understanding the Functionality of Phlenu Apps.

In the Phlenu ecosystem, three interlinked applications unite to deliver a streamlined commerce journey. The Phlenu Business App grants merchants the ability to enlist and manage their goods and services. Concurrently, the Phlenu App provides consumers worldwide the convenience of shopping from their favored merchants. Completing this triad, the Phlenu Delivery App, doubling as a courier service, ensures prompt delivery by dispatch riders. Together, they form a dynamic trifecta that makes buying, selling, and delivering a harmonious process.

Who Receives the Direct Order - the Merchant or Phlenu?

All orders placed are directed straight to the respective merchant, ensuring immediate notification and prompt action.

How do merchants receive their payments?

Upon the successful completion of each transaction, payments for items sold are swiftly credited to the merchant’s Phlenu account. A transaction is considered complete once the QR code of the item is successfully scanned. The merchant can access these funds in their Phlenu account, and after a processing period of 5 working days, they are allowed to cash out the accumulated amount. This transparent and efficient payment process ensures our merchants have access to their earnings at the right time, enabling seamless business operations and financial flexibility.

What is Phlenu’s marketing strategy?

At Phlenu, our marketing strategy revolves around creating a strong and captivating brand presence in the market. We leverage a multi-faceted approach that combines digital marketing, social media engagement, and targeted advertising campaigns to reach and engage our target audience effectively.

1. Digital Marketing: We invest in various digital marketing channels, such as search engine optimization (SEO), content marketing, and email marketing, to boost our online visibility and attract potential users to our platform.

2. Social Media Engagement: We actively engage with our community on social media platforms, fostering meaningful interactions and building a loyal customer base. Through compelling content and engaging campaigns, we encourage users to become advocates for Phlenu, spreading the word organically.

3. Targeted Advertising: Our targeted advertising campaigns aim to reach specific demographics and geographic regions, tailoring our message to resonate with the interests and preferences of our potential customers.

4. Partnerships and Collaborations: We forge strategic partnerships with businesses and influencers, leveraging their reach and credibility to extend our brand’s reach and attract new users.

5. Referral Program: We incentivize our existing users to refer Phlenu to their networks, rewarding them for every successful referral. This helps us tap into the power of word-of-mouth marketing and grow our user base organically.

6. User-Centric Approach: Our marketing strategy is built around understanding our users’ needs and pain points, ensuring that our messaging and offerings align with their requirements, and continually improving our platform based on their feedback.

By combining these elements, we create a holistic marketing strategy that not only drives user acquisition but also fosters long-term customer loyalty. Our aim is to position Phlenu as the go-to courier platform for businesses and individuals, providing a seamless and trustworthy experience that adds value to their daily operations and lives.

Where is Phlenu located ?

Global Reach, Local Presence: Phlenu’s Headquarters in Atlanta, USA with Offices in Ghana and Nigeria.

What is Phlenu’s policy on refund?

Hassle-Free Refunds: Merchant-Initiated Refunds Processed Promptly – Money Automatically Debited to Customer’s Account within 5 Business Days.

What if There's a Transactional Error? Our Customer Service is Here for You 24/7!

Phlenu’s Customer Care: Here to Help, Always!

We take immense pride in providing exceptional customer service. Leave us a message, and we promise to get back to you within 24 hours. Your satisfaction is our priority, and we look forward to assisting you with any queries or concerns you may have. Count on Phlenu to be there for you every step of the way!

How do I make a listing as a merchant?

Creating Listings Made Easy with Phlenu Business Manager (PBM)!

To add listings, access the Phlenu Business Manager through the web portal, accessible via the “Settings” tab in the Phlenu Business App. Once in PBM, on the left pane, you’ll find “Products” or “Deals” listed as part of the menu items. Click on these options to start creating your listings effortlessly.

Don’t forget to utilize the “Add Options” feature to incorporate product/deal variants, allowing you to provide more options and customization to your customers. With Phlenu Business Manager, you can efficiently manage and showcase your offerings to a broader audience. Start listing your products and deals today and unlock the full potential of your business on Phlenu!

How do I qualify to sign up as a Phlenu merchant?

Becoming a Phlenu Merchant: Important Requirements and Categories

To become a Phlenu merchant, ensure your business is registered with the Registrar General’s Department and holds valid business certificates. Additionally, your business must fall within one of Phlenu’s current categories to be eligible for listing on our platform.

Compliance with these prerequisites helps us maintain a diverse and credible marketplace, ensuring customers can explore a wide array of trusted businesses and services. Join Phlenu today and unlock the potential to reach a broader customer base while enjoying the benefits of being a verified merchant in our dynamic ecosystem.

What’s needed to successfully sign up and be verified as a merchant?

You will need your business certificate and a valid national ID CARD to be successfully verified as a merchant.

Why do I have to upload my business certificate and ID card

For security reasons and to build trust of esteemed customers who seek to buy quality products or get quality services from verified merchants.